FAQ
Q: Is your packaging discreet?
A: Yes! Your privacy is our absolute priority. All orders are strictly shipped in plain, unmarked boxes or opaque mailers. There are no logos, branding, or item descriptions on the outside of the package.
Q: How long is the warranty period for your products?
A: We offer a standard 12-month warranty on all our products, covering manufacturing defects under normal use.
Q: Do you support OEM/ODM services or custom orders?
A: Yes, we provide flexible customization options. Please contact our sales team with your specific requirements and specifications.
Q: Are your products certified for quality?
A: All our products undergo strict quality control processes and comply with relevant international industry standards and certifications.
Q: How should I clean and maintain my items?
A: We strongly recommend cleaning your items before the first use and after every use. Use warm water and a specialized toy cleaner, or a mild unscented antibacterial soap. Ensure the item is completely dry before storing it in a cool, dust-free place. (Note: Only use water-based lubricants with silicone products).
